Frequently Asked Questions
expand_moreHow do your Group Trips compare to other travel companies'?
Look beyond the price tag and you'll find that compared with most of our competitors:
- Our groups are smaller (rarely more than 16 travelers, very often fewer).
- Our itineraries are more comprehensive.
- Our pricing is inclusive and fair, especially considering the expertise that goes into creating the trips, and small group travel allows for the best possible pricing.
- Each trip includes emergency medical evacuation and medical expense insurance for each traveler, as well as flight-booking services and the nearly round-the-clock support of our state-of-the-art safety network.
- Every detail of each group trip, from accommodations and activities to trip flow and transport options, is carefully researched and selected by our destination experts, who travel in the field each year.
You’ll have a superior trip experience, hitting high points as well as less-visited delights, and balancing adventure and comfort including:
- The best available, most atmospheric accommodations.
- Authentic, insider moments that are difficult to find on your own.
- Unique and intimate experiences that wouldn't be possible with a larger group, such as exclusive lodgings and dining, private performances, and home visits.
- Good looks at iconic sights, and have room for flexibility and spontaneity along the way.
- Superb, plugged-in guides adept at making adjustments on the trip to catch unexpected moments and tend to the specific interests of the group.
- Fellowship, information sharing, and fun with your fellow travelers.
expand_moreHow do your Group Trips compare to your Custom Trips?
Our Group Trips treat you and a small group of travelers—rarely more than 16, often fewer—to exceptional travel experiences at the best possible pricing. Our Custom Trips are private journeys tailored to you and your travel companions or built for you completely from scratch, filled with personalized details, special-access visits, and imaginative touches (the sample itineraries you see online and in our catalog are just meant as starting points and sources of inspiration). You can expect the same high level of service with a Group Trip as you would with a Custom Trip, including:
- One‐on‐one conversations with destination experts, addressing questions and individual needs and interests
- Flight-booking assistance from our in-house, full-service air team
- Pre‐ and post‐trip extensions tailored to your interests and preferences
- A carefully handcrafted itinerary with authentic local experiences, superlative guides and accommodations, and seamless connections.
expand_moreHow does GeoEx’s Air Department work?
The GeoEx in-house air travel department is a full-service agency that books a complete range of domestic and international flights. Our staff comes with decades of experience arranging complex travel to remote destinations. We are familiar with the booking procedures for even the most obscure carriers (e.g., Bhutan’s Druk Air), and we can, and very often do, arrange magnificently complex customized travel arrangements and extensions throughout the world. We’ll make every effort to secure the best possible fare and routing for you. And if something goes off track once you've left home (this is adventure travel, after all), we'll help you re-book or find new route options.
expand_moreWhat is included in your risk management program?
Because GeoEx specializes in taking travelers to hard-to-reach destinations, we’ve constructed one of the most comprehensive risk-management programs in the travel industry. It covers logistical, security, medical, and financial risks. We carefully monitor travel conditions throughout the world and maintain nearly round-the-clock logistics, air, security, and emergency assistance. You can rest easy knowing our trips include emergency medical evacuation and medical advisory services, as well as secondary medical expense insurance for each traveler. Your journey should be about journeying, not worrying.
expand_moreHow hard are your trips?
Every trip is different, and one person's lap of luxury is another's slough of despond. But here are some general guidelines to help you understand the comfort level shown at the top of each trip page: we rate our trips from Easy to Moderate to Rigorous, and include the overarching activity (e.g., Touring, Hiking, Trekking, Safari). Trips called Active include a number of physical activities, such as kayaking and biking. Unless noted, our Touring trips are cultural journeys that do not include hiking, trekking, or other physical activities (though we do a lot of walking in villages, cities, museums, bazaars, etc.). And, with a few exceptions, we don't camp but stay in hotels and lodges—the best accommodations available, wherever we go. (Some say discomfort builds character, but we'd rather you focus on the fun: character-building on GeoEx trips is entirely optional). We also line up the region's best guides, vehicles and routes, experiences, and cuisine.
- Rigorous Touring will entail some long drives, often on dirt roads. We classify any tour that involves going to more than 10,000 feet as rigorous. Some of the hotels in remote areas might be basic, and in some places the meals may be inauspicious, hot water inconsistent, and the toilets balky (on long drives there may be no toilets at all, if you don't count a strategically placed boulder).
- Moderate Touring will be somewhat smoother and richer in modern conveniences; bathroom facilities on drives may be scarce, but hot water more dependable.
- Easy Touring will compare favorably with tours in Europe.
expand_moreHow hard are your treks?
We use this rule of thumb: if you've ever backpacked you should have no trouble with our treks. In fact, we've taken more than a few people on trek who have never slept in a sleeping bag! The key is a commonsense level of physical conditioning: are you a strong hiker-walker? Can you do a five-hour hike with a couple of thousand feet of gain and loss? Beyond being in good shape, very little is demanded on our treks. On most treks, you'll enjoy deluxe camping, with top-notch gear and support—even cooking impressive meals on the trail. We rate our treks from Easy to Moderate to Rigorous. The differences have to do with length (a long trek is usually called rigorous) and altitude (treks that spend much time over 10,000 feet are classified as rigorous). If trekking doesn't sound up your alley, but you'd like to do some healthy hiking or reach places that vehicles can't, check out the trips in the interest category called Active, which generally include hiking and hotel stays. Our destination experts are happy to talk with you about your wishes and help you find the right adventure.
expand_moreWhat precautions do you take for high-altitude trips?
We've taken thousands of people to high altitudes (above 10,000 feet). We're successful with these trips because we stress carefully measured increments in altitude gain (sleeping altitude being the key number); we train our leaders and staff to monitor our clients and keep them from overexerting in the first few days at altitude; and we emphasize hydration and other simple techniques to aid acclimatization (our pre-trip materials go into great detail on this subject). Our most rigorous, high-altitude treks go out with satellite phones, Gamaw bags, and oxygen.
expand_moreHow do I book a trip?
The quickest way to make a reservation is to call us at 888-570-7108. We accept VISA, MasterCard, Discover, and American Express credit cards for the initial deposit. For Custom Trips, GeoEx also charges an itinerary development fee that will be credited toward the cost of your trip; it is not refundable should you decide to cancel. The balance may be paid by check or credit card. Early reservations are recommended, since Group Trip size is limited and some trips require extra preparation time. When we receive your deposit, we will confirm your space and send you a confirmation packet. This will be followed by a packet that contains a detailed trip itinerary; visa applications; medical, health information and optional Travel Protection Plan information; clothing and equipment recommendations; a suggested reading list; general information on the countries you will be visiting; and our full terms and conditions. Your air tickets, trip roster, and final trip briefing (with contact numbers and group meeting locations) will be sent out approximately three weeks prior to departure. For more information, see our Terms of Service.